RESTAURANTS IN LATVIA

HOTELS IN LATVIA

Classification body - LLC "Hotel and Restaurant Centre".
The Hotel and Restaurant Centre (HRC) was founded by the Association of Hotels and Restaurants of Latvia in 1999, and it carries out the implementation of State Standards in the field of accommodation and awards certificates to hotels, including motels, guest houses, campsites and youth hostels. HRC Board consists of two members, one of which fulfils the Director’s duties.

The Accreditation Certificate issued by the Latvian National Accreditation Bureau certifies that the Hotel and Restaurant Centre is competent to carry out certification in accordance with the requirements of the European standard LVS EN 45011 "General requirements for bodies operating product certification systems", adopted by Latvia.

Currently, one of the main areas of HRC activity is conformity assessment of hotels, guesthouses, campsites and youth hostels with the Latvian State Standards LVS 200-1:2009, LVS 200-2+A1:2004, LVS 200-5:2000, LVS 200-6:2000. These standards were approved by the Standardisation Technical Committee of Tourism Services (STK 29) and are applicable to hotels including motels, guesthouses, campsites and youth hostels.

The Director of the HRC coordinates the time of inspection with the executive representing the respective accommodation. The inspection commission carries out an inspection of the accommodation and service site to assess its conformity with the standards LVS 200-1:2009, LVS 200-2+A1:2004, LVS 200-5:2000, LVS 200-6:2000 and records the same in the inspection protocol forms designed for this purpose. The client is provided with the results, following the completion of the inspection and recording of the report. Should a client object to the assessment, they are entitled to have their objections recorded in the report. One copy of the report is issued to the client, and another copy is submitted to the Director of the HRC.

The Director of the HRC collects all the necessary documents, inspection report, carries out assessment, obtains any missing documents and takes final decision on certification or motivated refusal to certify an accommodation and guest service enterprise. The HC Director of the HRC notifies the representative of the guest accommodation and service enterprise of the decision.

A certificate of conformity has 5 year term of validity, with annual supervision. The representatives of guest accommodation and service enterprises have to notify the HRC about any changes likely to affect conformity of the certified product. The Director of the HRC and experts are entitled to inspect the certified tourist accommodation if complaints on their activities have been received or if any violations have occurred.

Since the end of 2002, the HRC commenced certification of campsites, and starting from 2005 – youth hostels. These activities are expected to considerably improve the quality and service of budget accommodation. Thereby, certification covers almost all types of tourist accommodation.

As a result, the 1 – 5 stars attached to hotels, I – IV categories to guesthouses and I – III categories attached to campsites and hostels can be regarded as a mark of quality.

Hotels and other tourist accommodation that have not obtained the certificate of conformity or whose classification has expired, and who advertise the mark of stars or classification categories in their advertising materials or on signs outside buildings, can be called to account for misleading consumers, in accordance with the laws of the Republic of Latvia.

Classification categories of certified tourist accommodation, together with other information, are published in the official catalogues of the Association of Hotels and Restaurants of Latvia (AHRL), the State Tourism Development Agency (TAVA) and other professional and regional tourism associations. This information is also available from databases and Internet sites that promote inward tourism. The quality of guest accommodation is guaranteed by the HRC in close co-operation with the AHRL. The HRC register of certified accommodation is regularly published in business press.